Hi, readers! Have you lately observed that communicating with customer service often means not always chatting with a person? Perhaps you spoke with a helpline or talked online and were shocked by how fast you got an answer—often from an AI-powered assistant that seems quite human. Welcome to the fascinating realm of Agentic AI in consumer service! Let's explore today what this implies, what is fresh about it, and how it is changing our consumer experiences. What Exactly is Agentic AI? Agentic artificial intelligence is your personal assistant, but smarter and faster—available 24/7, never tired, always learning. Agentic artificial intelligence may freely conduct activities, make judgements, and even proactively offer help, unlike conventional chatbots that just respond to direct questions using pre-written scripts. Basically, artificial intelligence not only answers your questions but also knows what to do next—even before you become aware of it yourself! Here’s...
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